Rep Ramp Terms of Service

By accessing or using Rep Ramp ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization. If you do not agree to these Terms, do not use the Service.

You must create an account to use Rep Ramp. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify us immediately at support@repramp.app if you suspect any unauthorized use of your account. Rep Ramp reserves the right to suspend or terminate accounts that violate these Terms.

Accounts created for an organization are controlled by the organization's administrators. If you use Rep Ramp as an individual, you control your own account. Rep Ramp is intended for use by individuals aged 18 and older.

Self-serve billing terms are being finalized and will be published here before general availability. At that time, this section will describe subscription plans, pricing, payment methods, renewal terms, and cancellation procedures. In the interim, pricing and payment arrangements are governed by any order form, proposal, or separate written agreement between you and Rep Ramp.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Upload or transmit content that is unlawful, harmful, defamatory, harassing, or invasive of another's privacy.
• Attempt to gain unauthorized access to any part of the Service or its related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to train, develop, or benchmark a competing product or service.
• Interfere with or disrupt the integrity or performance of the Service.
• Circumvent or disable any security or access controls.

Rep Ramp reserves the right to investigate and take appropriate action, including suspension or termination of access, for any violation of this section.

Rep Ramp and its licensors retain all rights, title, and interest in the Service, including all software, AI models, scoring systems, designs, and documentation. Nothing in these Terms grants you any rights to Rep Ramp's intellectual property except the limited license to use the Service as described herein.

You retain all rights to content you upload to the Service ("Customer Data"), including recordings, scripts, and training materials. You grant Rep Ramp the rights to process Customer Data as described in the Data Use section below and in our Privacy Policy.

Rep Ramp may use Customer Data, including recordings, transcripts, roleplay sessions, scoring outcomes, and related usage data, to provide, maintain, secure, and improve the services. Rep Ramp may also use Customer Data in aggregated and de-identified form to develop, train, evaluate, and improve Rep Ramp products, machine learning models, scoring systems, AI coaching, roleplay simulations, analytics, benchmarks, and industry-level insights.

Rep Ramp will not disclose, display, reproduce, or make available to another customer Customer Data that identifies Customer or its users, prospects, scripts, recordings, transcripts, proprietary methodologies, or branded materials. Improvements derived from aggregated and de-identified data may be incorporated into features, models, benchmarks, and insights made available across the Rep Ramp platform, provided those outputs do not identify Customer or expose Customer's identifiable content.

Customer may opt out of use of its Customer Data for aggregated model training and platform-level benchmark development by contacting support@repramp.app. Opting out does not restrict Rep Ramp from processing Customer Data as necessary to provide, operate, secure, support, or improve the services for Customer's own use.

Aggregated or de-identified data that has already been incorporated into models, scoring systems, benchmarks, or analytics is not traceable back to Customer and is not subject to deletion, consistent with its de-identified nature.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REP RAMP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REP RAMP OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE. IN NO EVENT SHALL REP RAMP'S AGGREGATE LIABILITY EXCEED THE AMOUNTS YOU PAID TO REP RAMP IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF NO SUCH PAYMENTS WERE MADE.

Either party may terminate these Terms at any time. You may stop using the Service at any time. Rep Ramp may suspend or terminate your access with or without notice if you breach these Terms or if we decide to discontinue the Service or any part of it. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Intellectual Property, Data Use, Disclaimers, Limitation of Liability, and Governing Law) will survive.

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of laws principles.

Questions about these Terms may be directed to support@repramp.app.